It Problem Solving

It Problem Solving-18
CATWOE makes it possible to identify problem areas, look at what companies desire, and which solutions can influence the stakeholders.

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This approach (with optional changes) was taken as the basis for many famous techniques. Root cause analysis (RCA) is an approach for identifying the underlying causes of a problem.

The method is typically used when something goes badly.

Any problem-solving activity includes problem defining, clarifying its causes, setting priorities, choosing alternatives for a better solution, and directly implementing this solution.

The ability to timely resolve internal and external product and team problems and make responsible decisions is what any junior PM should learn at the start of career.

The CATWOE method provides more comprehensive data on the problem and helps determine the severity of the problem before actively involving other team members in the decision.

This approach will help to get to the roots of a problem quickly.

For example, you’ve received a critical comment from one of your users/clients.

The options for resolving the issue can be different depending on how you define this problem.

However, it is sometimes used when something goes well. Solve Prevent any negative impact to the goals by choosing the best solution.

Problem-solving, incident investigation and root cause analysis are fundamentally connected by 3 basic questions: Define the problem by its impact on overall goals.2. Effective solutions should make a change to how people execute processes.


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