Solve Problems And Make Decisions

Solve Problems And Make Decisions-66
Faced with a problem or a perplexing issue, most of us do a lot of worrying before separating the issues, examining the facts, and reaching a decision. All that worrying can become directed thinking by channeling it into the following procedure. Your first task is recognizing that a problem exists. This step may mean checking files, calling suppliers, or brainstorming with fellow workers. Jot the pros and cons of each solution down on a notepad or use a spreadsheet to organize the advantages and disadvantages.

Faced with a problem or a perplexing issue, most of us do a lot of worrying before separating the issues, examining the facts, and reaching a decision. All that worrying can become directed thinking by channeling it into the following procedure. Your first task is recognizing that a problem exists. This step may mean checking files, calling suppliers, or brainstorming with fellow workers. Jot the pros and cons of each solution down on a notepad or use a spreadsheet to organize the advantages and disadvantages.

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Consider seeking others’ perspectives to get a different outlook.

Learn the ins and outs of the issue and go beyond the surface. The severity of the issue determines how quickly you respond and what steps you must take.

Problem-solving and decision-making in business can help you: Use the five steps below to guide yourself through a problem and decide on a solution.

Before you can fix an issue and use decision-making skills, take a look at the problem at hand. Figure out where the problem stems from and go from there.

To make the best decisions and to become valuable knowledge workers, your students can follow this simple five-step plan. Some problems are big and unmistakable, such as failure of an air-freight delivery service to get packages to customers on time. For example, the air-freight delivery service would investigate the tracking systems of the commercial airlines carrying its packages to determine what went wrong.

Other problems may be continuing annoyances, such as regularly running out of toner for an office copy machine.

But when it comes to the well-being of your company, don’t be rash. If the outcome is not what you expected, consider switching to another solution instead.

When making a decision, consider a few things such as: After you complete the problem-solving and decision-making process, implement your solution.

They'll be solving problems and making decisions, either individually or as parts of teams. Here's where your creativity is especially important. On the job you would want to continue observing and adjusting the solution to ensure its effectiveness over time.

The decisions reached will then be communicated to management, fellow workers, clients, the government, and the public. Source: Mary Ellen Guffey, Business Communication: Process and Product, 2E (Cincinnati: South-Western College Publishing, 1996), Chapter 1.

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